Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to send feedback on how we cover real money poker sites and apps? Here's how to reach us and what we can help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The name of the poker site or app your question relates to, if applicable
- A brief description of what you're asking about (a review, a bonus term, a technical issue with our site, etc.)
- Any relevant dates, screenshots, or links if you're reporting an error
What we can help with
US Poker is an independent site that compares and ranks online poker rooms on factors like traffic, game variety, bonus terms, deposit and withdrawal options, and mobile app quality. We're happy to hear from readers on any of the following:
- Review corrections: if a bonus figure, rake structure, or licensing detail has changed since we last checked, let us know so we can update it.
- General feedback: what's working, what's confusing, or what you'd like to see covered in more depth.
- Site or content questions: anything about how we assess and rank the poker rooms listed on this site.
- Business or partnership enquiries: operators and partners can also use the email above.
What we can't do
We're a comparison and review site, not a poker room or a customer support desk for any operator. If you have a problem with a deposit, withdrawal, or your account at a specific site, that has to go through that operator's own support team — we have no ability to access accounts, process payments, or resolve disputes on a poker site's behalf.
Similarly, if you're experiencing difficulty controlling your gambling, our contact inbox isn't set up to provide support. Please see the responsible gambling resources below instead.
A note on how we cover the industry
US Poker may earn a commission when readers sign up through links on this site. This never affects how sites are ranked or reviewed — our About Us page explains more about who we are and how we work, and our Terms and Conditions cover the legal basics of using this site.
Play within your limits
Online poker for real money is legal only in certain regulated US states, and every reader needs to be 21 or older (18 in a small number of states) to take part. Poker involves genuine risk of losing money — it isn't a source of income and shouldn't be treated as one. If you or someone you know is struggling with gambling, free and confidential help is available around the clock through the National Council on Problem Gambling at 1-800-GAMBLER. Our Responsible Gambling page has further resources, including state-specific self-exclusion programs and support tools.
Whatever the reason you're reaching out, we appreciate you taking the time — reader feedback is a big part of how we keep our poker site rankings accurate.